Refund policy

At HuggyToys, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience for every customer. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a free return and refund policy within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase or order confirmation is required

Free Returns

Customers are eligible for free returns within the approved return period. Once your return request is approved, our support team will provide return instructions.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items damaged through misuse or improper handling

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your payment provider
Shipping fees, if applicable, are non-refundable unless the item is defective or incorrect

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will work quickly to provide a replacement or refund solution.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or shipment preparation, cancellation may no longer be possible.